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Channel: Consolidated Desktop – Strategic Call Center Consulting
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Don’t Put Up With a Bad Desktop

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It jumped out at me as big news: Lack of and/or bad desktop tools took the #1 spot on our challenges list for 2019. That data confirms what we see in countless projects. Without good desktop tools, agents find their own way, and that may not be good! Some use copy and paste, while others... Read More »

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